Northern Cancer Institute
The Northern Cancer Institute is a group of cancer treatment units where holistic care is given in an environment that is designed to be as pleasant and as comfortable as possible.
The philosophy of the NCI is to administer chemotherapy with minimal disruption to your normal routine.
In addition to receiving chemotherapy, you are monitored closely to ensure maximum health and well being. Our clinical staff provide education, support and advice to each individual and their carers.
Patient Satisfactory Survey
Recently CCA conducted a Patient Satisfaction Survey for the period of July 2015 – December 2015 where patients were required to provide feedback on the centre. Below is an extract of feedback received from Northern Cancer Institute St Leonards & Frenchs Forest relating to;
~ The Centre’s location, design and safety.
~ The service, waiting time, administrative staff, nurses, food / drink and privacy.
~ Information provided
~ Mission Statement – Excellence in Care
46 patients at Northern Cancer Institute St Leonards were surveyed with the following responses in their own words:
~ Disability friendly facility
~ Close to train station
~ The carpark and lift is invaluable
~ Very comfortable
~ Service is excellent
~ The nursing staff have all been excellent and welcoming
~ Administration staff are always very very helpful
~ Making appointments and paying bills is easy
~ Always a positive experience with pharmacy
~ Nurses are good humoured, professional, knowledgeable and kind
~ Excellence in Care - Absolutely without a doubt
~ Coming to the centre make a difficult task much more pleasurable
~ If the current standard of staffing is maintained the wellbeing of the institute and its patients is assured
15 patients at Northern Cancer Institute Frenchs Forest were surveyed with the following responses in their own words:
~ Centre design is positive and not depressing
~ Admin staff are always helpful
~ Great to have lunch here
~ Information sessions helpful
~ Excellent Service
Level 1, 38 Pacific Highway St Leonards
Northern Cancer Institute Frenchs Forest
Suite 3, Level 1, Building 1,
49 Frenchs Forest Road Frenchs Forest
Monday to Friday from 8am–5pm
During these hours we are available to answer any questions you may have about your treatment. Click here to see our contact details.
Should you like to support Northern Cancer Institute with a donation, or for any further information about donating, please click here for our contact details. You can contact us online, or speak to one of our staff.